Updated: May 2020
The Coach Certification Training Academy is committed to protecting the privacy of the information you share with us when you access and use our websites, applications, products, events, services, classes and other offerings (Services). This policy describes how we collect, use and share the personally identifiable information (PII) you provide to us when you register or contract with us to receive Services.
This policy may be supplemented by additional privacy terms or notices disclosed to you in connection with your registration for or receipt of Services.
We collect PII and/or anonymous information from you in the course of your use of our Services. That includes information you provide to us when you subscribe or register for any of our digital, in-person or printed products, services, events, or offerings; sign up for newsletters or promotions; participate in a survey; purchase a product or service; use one of our mobile applications; post comments; and/or otherwise communicate with us or interact with the Services.
Once you have registered or otherwise interacted with us, we create a profile for you. We keep your profile up to date by adding information about your registrations or subscriptions, the events you attend, the content you access, how you interact with our offerings, and the like. In order to offer you a more consistent and personalized experience in your interactions with us, information collected through Coach Certification Training Academy services may be combined with information obtained through other Coach Certification Training Academy services – this includes our sister coaching businesses of Consult Train Coach and Work Life Destinations.
We also may receive information about you from external sources that are not affiliated with the Coach Certification Training Academy and add that to the information you have provided to us. For example, we may expand our communities by acquiring names and contact details from other sources that compile contact information. This information might be public information or data you provided to others with authorizations to share it with third parties.
Automatic Collection Technologies
We use information gathered through these tools for our internal security audit log, for trend analysis and system administration, to gather broad information about our audiences and their geographic locations, and to otherwise improve the Services. By allowing us to understand how you use our Services, these tools can help us provide you with a better, more relevant online experience. In addition, we may work with third-party advertising companies to target and serve advertising you see on the Services or on third-party sites based on preferences gleaned from such technologies.
You may set your browser to block all cookies, including the Coach Certification Training Academy’s, while using our Services (in which case some aspects of the Services may not function properly), or you may set your browser to block third-party cookies and allow first-party cookies, which would allow us (but not third parties) to collect such information. Please refer to your browser’s documentation if you wish to block some or all cookies, web beacons, and/or similar tools.
We reserve the right to use new technologies, as they become available, to gather additional, relevant information from our users and improve our Services and your experience of them.
How We Use Your Information
We may use information about you: to provide you with Services and information that you have requested from us or that we think may be of interest to you; to send account notices, manage your account, respond to requests, inquiries, comments or concerns; to offer you customized content and individualized personalization of the Services to make them more relevant to your professional interests and responsibilities; to ask for your input to help in our research about our Services; to contact you with information about, and provide invitations for, products, services, events and research opportunities – ours and other companies’ – directed at your professional interests and responsibilities; and/or to give suppliers in our communities a limited opportunity to find you (using limited contact information, including email address).
By using the Coach Certification Training Academy’s Services (for example, when you register for a course, purchase a product or service, enter a contest or promotion, communicate with us, or use interactive portions of our sites and applications), you consent to our collection, use and sharing of your PII as described in this policy. In some cases, particularly if you reside in a country governed by a data protection regulation, we may ask you to provide explicit consent to receive information before we are able to send it to you.
You may opt-out of our email marketing lists by following the directions at the bottom of our emails. To remove a specific email address from all of the Coach Certification Training Academy’s marketing communications, you may send a request to firstname.lastname@example.org.
If you believe the information we have about you needs to be updated, please contact us so we can keep your information accurate. Any data that is no longer needed for the purposes specified in Information Collection will be deleted. If at any point you wish for the Coach Certification Training Academy to delete information about you, you can simply contact us at email@example.com.
You may receive email marketing messages from us about other companies’ offerings as part of a business partner marketing program. To opt-out of a business partner marketing email program, you may follow the instructions at the bottom of any email we send you as part of the program.
You may also receive personalized ads for our products/events while browsing the internet (called “ad retargeting”). To opt out of receiving these personalized ads, the following third-party opt-out tools can be used for that purpose:
—EDAA (Europe only): http://www.youronlinechoices.com/
Please note that this “opt-out” function is browser-specific and relies on an “opt-out cookie”, thus, if you delete your cookies or upgrade your browser after having opted out, you will need to opt-out again.
Please note that opting-out of promotional mailings will not affect delivery of your subscription-based products.
To remove a specific phone number or fax number from a specific brand’s marketing communications, please follow the opt-out directions provided during/in those communications. To remove a specific phone/fax number from all of Coach Certification Training Academy’s marketing communications, you may send a request to firstname.lastname@example.org.
Access to Your Information
You have the right to request access to the information we have about you. Simply contact us at email@example.com and we will make sure to provide you with a copy of the data we’ve processed about you. In order to comply with your request, we may ask you to verify your identity. Then we will fulfill your request by sending your copy electronically, unless the request expressly specifies a different method.
Disclosure of Your Information
The Coach Certification Training Academy will not share your information with any sponsors or advertiser with the brand.
Mobile marketing campaigns may involve your sending an email from your mobile device to the Coach Certification Training Academy or a third-party campaign operator. An email or other response will then be sent to your mobile device. Opting to participate in this type of campaign is your choice. When you engage in these mobile marketing campaigns, the Coach Certification Training Academy and the third-party campaign operator may collect and use your cell phone number, the name of your wireless service provider, images that you send using your cell phone as part of the campaign, and other relevant information.
Correcting and Updating Your Information
You may contact us to request access to your PII about you which is in our possession if you would like us to alter any PII we have on file. If you request to deactivate your account or delete your PII, we will endeavor to fulfill your request but some PII may persist in backup copies for a certain period of time and may be retained as necessary for legitimate business purposes or to comply with our legal obligations.
We use a variety of technical, physical, and administrative security measures to secure the confidentiality of your PII and to protect it from loss, misuse, alteration, and destruction. However, due to the design of the Internet and other factors outside our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or by government agencies. You remain responsible for protecting your user name and passwords and for the security of information in transit to us over the Internet.
Other Important Information
The Coach Certification Training Academy reserves the right to access and disclose PII to comply with applicable laws, government requests, court orders and other legal requirements, or to investigate alleged or suspected fraud or violations of the terms and conditions governing our Services.
As new products and services are offered or as existing products and services are improved, we may need to update this policy. When we do so we will post the changes here. For material changes we may also email our registered users with the new details. We encourage you to review this policy from time to time to stay informed about how we are protecting the PII you provide. Your continued use of our Services covered by this policy constitutes your consent to the practices in place at the time of your use.
Notice to California Residents
In accordance with the California Consumer Privacy Act (CCPA), this section provides you with specific rights outlined in the legislation and includes information on how to exercise those rights.
Right of Access
You have the right to request that the Coach Certification Training Academy provide you with certain information pertaining to our collection and use of your PII over the past 12 months. Once we receive your verifiable consumer request, we will disclose to you:
Right to Deletion
You may also request that the Coach Certification Training Academy delete any PII that we have about you.
To exercise the access and deletion rights described above, please submit a verifiable consumer request to us by either:
-Calling us at (301) 580-3011
-Emailing us at: firstname.lastname@example.org
You may only make a verifiable request for access to your PII twice within a 12-month period. In order for the Coach Certification Training Academy to respond to your request or provide you with PPI, the verifiable consumer request must:
We will only use the PPI provided in the verifiable customer request to verify the requestor’s identity.
Right to Non-Discrimination
The Coach Certification Training Academy will not discriminate against you for exercising your CCPA rights. You will not be:
“Do Not Sell My Personal Information” Request
We will never sell your personal information.
Categories and Sources of Personal Information Collected
The Coach Certification Training Academy is required by CCPA to provide details of the categories of personal information collected, and the sources of that personal information collection, within the last 12 months (see Information Collection and Automatic Collection Technologies above).
Use of Personal Information
The Coach Certification Training Academy is also required by CCPA to provide details on the purposes of collecting your personal information (see How We Use Your Information above).
Information Sold or Disclosed for Business Purposes
We will never sell your personal information.
How to Contact Us
If you have any questions, comments, or requests regarding this policy or our processing of your information, please contact email@example.com.
Take a look at our courses page to learn more about how you can become a professional coach.